Refund policy
30-Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your order to request an eligible return.
To be eligible for a return, your item must be in the same condition you received it—unworn, unused, with tags (if applicable), and in its original packaging. You must also provide your order confirmation or proof of purchase.
To start a return, contact Digital Joy Drops at hello@digitaljoydrops.com or call/text (318) 503-8592. Returns must be authorized before they are sent. Once your return request has been approved, we will provide return instructions and the appropriate return address. Items returned without prior authorization will not be accepted.
Depending on the reason for the return, a return shipping label may be provided. Please do not send products to an address on the original package unless instructed to do so by Digital Joy Drops.
Damaged, Defective, or Incorrect Orders
Please inspect your order upon delivery. If an item arrives damaged or defective, or if you receive the wrong item, please contact us within 7 days of delivery at hello@digitaljoydrops.com or (318) 503-8592.
Include your order number and photos showing the issue so we can evaluate the claim and make it right as quickly as possible. This 7-day reporting period applies to damaged, defective, or incorrect orders and does not change the 30-day request period for other eligible returns.
Non-Returnable Items
Because many Digital Joy Drops products are made to order, we cannot accept returns or exchanges for:
- Personalized or customized products
- Items ordered in the wrong size or color by the customer
- Gift cards
- Final-sale or clearance items when clearly identified as such at the time of purchase
If you have questions about whether an item qualifies for a return, please contact us before placing your order.
Exchanges
If you would like a different size or color, please contact us. If your item qualifies for an exchange, we will provide instructions. The quickest way to receive a different item is often to complete an approved return, if eligible, and place a new order.
European Union Customers
If your order is shipped to a country within the European Union, you may have a statutory right to cancel or return your order within 14 days of receiving it, subject to applicable consumer-protection laws and any lawful exceptions, including certain personalized or made-to-order products.
Refunds
Once we receive and inspect your approved return, we will notify you whether your refund has been approved. If approved, the refund will be issued to your original payment method.
Please allow up to 10 business days for your financial institution to process the refund after it has been issued. If more than 15 business days have passed since your refund was approved and you have not received it, contact us at hello@digitaljoydrops.com or (318) 503-8592.