Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.
To be eligible for a return, your item must be in the same condition you received it—unworn, unused, with tags (if applicable), and in its original packaging. You must also provide your order confirmation or proof of purchase.
To start a return, please contact us at hello@digitaljoydrops.com or call/text (318) 503-8592. Returns must be authorized before they are sent. Once your return request has been approved, we will provide you with return instructions and the appropriate return address. Items returned without prior authorization will not be accepted.
If your return is approved, we will provide instructions on how and where to send your package. Depending on the reason for the return, a return shipping label may be provided. Please do not send items back without first contacting us.
Damaged or Incorrect Orders
Please inspect your order upon delivery. If your item arrives damaged, defective, or you receive the wrong item, contact us within 7 days of delivery at hello@digitaljoydrops.com or (318) 503-8592. Include your order number and photos of the issue so we can evaluate your claim and make it right as quickly as possible.
Non-Returnable Items
Because many of our products are made to order, we cannot accept returns or exchanges for:
- Personalized or customized products
- Items ordered in the wrong size or color selected by the customer
- Gift cards
- Sale or clearance items
- Perishable goods, personal care products, hazardous materials, flammable liquids, or gases
If you have questions about whether your item qualifies for a return, please contact us before placing your order.
Exchanges
If you would like a different size or color, please contact us. If your item qualifies for an exchange, we will provide instructions. The quickest way to receive a different item is often to complete an approved return (if eligible) and place a new order.
European Union Customers
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification, subject to applicable consumer protection laws. Returned items must be unworn, unused, in their original packaging, and accompanied by proof of purchase.
Refunds
Once we receive and inspect your approved return, we will notify you whether your refund has been approved. If approved, your refund will be issued to your original payment method. Please allow up to 10 business days for your financial institution to process the refund after it has been issued.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at hello@digitaljoydrops.com or (318) 503-8592.